Should a student have a complaint, the student should follow these steps:
Contact the Dean of Students:
by email: firstname.lastname@example.org phone: 910-221-2224by mail:
Dean of Students439 Westwood Shopping CenterPMB 106Fayetteville, NC 28314
Should a student, staff, or faculty member have a complaint, the student should follow these steps:
Contact the Internal Auditor:
by email: email@example.com phone: 910-221-2224by mail:
Internal Auditor439 Westwood Shopping CenterPMB 106Fayetteville, NC 28314
If a student, staff, or faculty member submitting a grievance is not satisfied with the determination of this process, the matter will be brought to the Manna U President for further review and appropriate action. The President’s decision is final.
If you have received a Failure for Non-attendance and would like to request for it to be appealed, please fill out the FN Appeal Request Form.
If the person filing a grievance with Manna University does not feel the issue is being adequately addressed by Manna U, he/she may submit their complaint to the organizations provided below. Out-of-state students who wish to file a complaint with their home state should refer to the State Authorization Liaisons Per State responsible for handling complaints.
To view the Student Complaint Information by State and Agency, follow this link: https://wcetsan.wiche.edu/sites/default/files/files/2018-04/2018%20May%20Student%20Complaint%20Information%20by%20State%20and%20Agency.pdf
Manna U is accredited through the Association for Biblical Higher Education (ABHE). ABHE’s Policy on Complaints Against an Institution or Accredited Program can be found on pages 101-105 of the Commission on Accreditation Manual (PDF). Grievances must be submitted using the ABHE Complaint Form (PDF).
Questions about complaints to the ABHE can be addressed in the following ways:
by email: firstname.lastname@example.org mail:
Director, COA5850 T.G. Lee Boulevard, Suite 130Orlando, FL 32822
ABHE’s website: https://www.abhe.org/ABHE’s phone number: 407-207-0808
Questions about complaints to the USDE can be addressed to the U.S. Department of Education Family Policy Compliance Office in the following ways:
by phone: 1-800-872-5327by mail:
U.S. Department of EducationFamily Policy Compliance Office400 Maryland Avenue, SWWashington, DC 20202- 4605
USDE Family Policy Compliance Office website: https://www2.ed.gov/policy/gen/guid/fpco/ferpa/index.html
If students are unable to resolve a complaint through the institution’s complaint procedures, they may also review the Student Complaint Policy (PDF) for North Carolina Post-Secondary Education institutions, print out and complete the Student Complaint Form (PDF), and submit the complaint to:
North Carolina Post-Secondary Education Complaintsc/o Student Complaints223 S. West Street, Suite 1800Raleigh NC 27603
North Carolina Post-Secondary Education Complaints
c/o Student Complaints223 S. West Street, Suite 1800
Raleigh NC 27603
For more information, students can contact the NC Post-Secondary Education offices:
Students may also file a complaint through SARA-NC. SARA-NC is the portal for North Carolina.
North Carolina State Education Assistance Authorityc/o SARA North CarolinaP.O. Box 41349Raleigh, NC 27629
North Carolina State Education Assistance Authority
c/o SARA North Carolina
P.O. Box 41349
Raleigh, NC 27629
Link to SARA-NC Complaint Process: http://www.saranc.org/Complaint.html
Link to SARA-NC Complaint Form: http://www.saranc.org/docs/SARA-NC-ComplaintForm.pdf
Manna University – 5117 Cliffdale Road Fayetteville, NC 28314 – 910-221-2224